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We are deeply honored to be a part of your wedding day. But sometimes a dress from our site is just not “the perfect match.” We understand and want to help you find the gown of your dreams. We offer a very flexible return policy for our dresses - just be sure to follow the guidelines below.
Step 1: You must contact us via email within 24 hours of signing for the delivery of your dress. (Note: The 24 hour deadline only applies to notifying us that you would like to return/exchange the dress. Additional details regarding shipping the dress back to us will be discussed in Step 2 below.)
Please include the following information in your email:
Dress or Accessories Listing Number
Tracking number for your dress or accessories
Reason for return
Contact Phone Number
If we do not hear from you within 24 hours of signing for your wedding dress or accessories, we will consider it satisfactory and no refunds/returns will be accepted. All sales are final after 24 hours unless an RA# (Return Authorization Number) has been issued by us.
Step 2: We will respond to you within 24 hours of receipt of your request and issue you a Return Authorization Number (RA#). If we do not contact you during this time it means we did not get your e-mail.
Step 3: Once you’ve received the Return Authorization Number (RA#) ship the gown back to us. You are responsible for the return shipping and full insurance charges. When shipping your dress or accessories, include the RA# on the outside of the box.
For U.S. Customers, dresses or accessories must arrive within 6 days of receiving your RA#.
For International Customers, dresses or accessories must arrive within 10 days of receiving your RA#.
Dresses or accessories that arrive outside of that time frame or do not have an RA# on the outside of the box will be refused and returned to sender without issuing a refund.
Step 4: All Refunds will be processed within 7 business days of receipt.
To qualify for a refund, all gowns must be received in the original condition as shipped. There must be no signs of wear, tear, stains, alterations or damage. After your dress or accessories passes our inspection, we will issue a refund for the original purchase price of the dress minus any discounts, shipping/customs charges and a 5% restocking fee (minimum $65/maximum $150) per dress or accessories. All refunds will be processed through the original form of payment. Refunds will not be given for items refused/returned to sender or marked un-deliverable and are subject to administrative fees in additional to our re-stocking fee.
Save on Restocking Fees with our Easy Exchange program
We will gladly waive the restocking fee should you decide to exchange the dress or accessories for another one in our e-boutique. Additional shipping charges will apply for your new wedding dress or accessories. This return/exchange policy only applies to purchases made through Willow Bride directly on
Refunds for the product cost and shipping cost are non-refundable for undelivered packages or refused deliveries. This includes shipments returned to us for non-existent addresses, marked undelivered by the shipping company or un-paid duty and tax assessed by your country’s customs & import office, or confiscated by your country’s customs & import office for lack of payment. Only orders that follow our Return & Exchange policy as outlined above will be eligible for a return or exchange.